Manama, May 11 (BNA): As part of ongoing government efforts to enhance service quality and re-engineer procedures, the Ministry of Labour has upgraded its service for requesting an increase in candidate referrals for citizen employment. The service allows employers to request additional candidate referrals when needed to access more qualified applicants and compare options to select the most suitable candidate for the vacancy.
Under the upgraded service, processing time has been reduced from five working days to one working day. The service has been fully automated, enabling employers to submit requests directly through the National Employment Platform. The upgrade also includes an improved user interface and simplified procedures, saving time and effort for users and enhancing government performance efficiency.
His Highness Shaikh Khalifa bin Salman bin Mohammed Al Khalifa, Undersecretary of the Ministry of Labour, said the development reflects the ministry’s continued adoption of innovative digital solutions to speed up recruitment procedures, improve employers’ access to suitable candidates, and better align referrals with job vacancy requirements, supported by full digital transformation, clearer procedures and faster processing.
HH Shaikh Khalifa bin Salman added that the upgrade reflects the ministry’s commitment to improving service quality and enhancing the efficiency of its systems and procedures.
As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.
This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints "Tawasul," investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.
These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.
H.K